bola365 Privacy Policy
This page describes what we collect when you use bola365 and how we keep that data protected. We take your privacy seriously because your personal information—your identity, your payment details, your betting history—is sensitive. We collect only what we need to verify your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local regulations.
Our servers and data processors sit in jurisdictions where local law permits our operation. We do not sell your data to third parties or use it for purposes outside this platform. Your Liga 1 bets, your live-dealer sessions, your account balance—all remain within our system, accessible only to you and our team where necessary for account security or regulatory review.
What we collect and why
When you open a bola365 account, we collect your full name, date of birth, email, phone number, postal address, and government-issued ID. We use this information to verify your identity, confirm you are old enough to use our service, and match you to your payment method. Your address helps us confirm you are in a jurisdiction where we operate—for instance, we serve users in Jakarta, Bandung, and Surabaya, but not outside supported regions.
We also collect your banking or e-wallet details when you deposit or request a withdrawal. We keep this data encrypted and never share it directly with unrelated third parties. Our payment processors—the gateway operators that connect DANA, e-wallet, mobile banking, and bank partners to our system—handle the actual transaction flow, but we keep a record of transaction IDs, amounts, and dates for your account history and for dispute resolution.
How we use your data
We use your personal data for four core purposes. First, account security: we verify your identity, monitor for suspicious login attempts, and send you security alerts if we detect unusual activity. Second, regulatory compliance: we maintain records for tax authorities and gambling regulators where we operate, especially during periods like Idul Fitri or Idul Adha when account activity patterns may change. Third, service delivery: we use your email to send account notifications, deposit confirmations, and withdrawal status updates. We do not send unsolicited marketing emails. Fourth, dispute resolution: if you contest a bet settlement or report a transaction error, we review your account history, bet data, and payment records to investigate fairly.
We do not store your password in plain text
Your password is encrypted using industry-standard hashing. Even our support team cannot retrieve it. If you forget your password, you reset it via email verification—the same security step we use for sensitive changes like withdrawal addresses.
Third-party processors and data storage
We rely on payment processors, hosting providers, and email services to run bola365. These third parties are contractually bound to protect your data and may not use it for their own purposes. Our hosting infrastructure may be distributed across multiple data centres for redundancy. Your data may be copied to backup servers outside your immediate jurisdiction, but always under encryption and access controls. We keep your personal information for as long as your account is active and for a reasonable retention period afterward (typically one year) in case of chargebacks or regulatory inquiries.
Your rights and data requests
You have the right to request a copy of the personal data we hold about you, correct inaccurate information, and request deletion of your data where applicable law permits. To exercise these rights, contact our support team with proof of identity. We will respond within 30 days. You also have the right to close your account at any time. Closing your account prevents new logins and transactions, but we retain essential records for compliance and dispute resolution.
Cookies and tracking
We use cookies to keep you logged in, remember your account preferences, and analyse how you navigate bola365. These cookies are functional—they improve your experience by storing your language choice, your preferred payment method, and your session state. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may prevent you from using some bola365 features, such as staying logged in or viewing your bet history.
Our commitment and contact
We review this privacy policy annually and update it if our practices change. Material changes are announced on our homepage and by email. Your continued use of bola365 after such notice means you accept the updated policy. If you disagree with any change, you may close your account and request a final balance withdrawal.
bola365 is committed to transparent, responsible data handling. Our platform protects your identity during account creation, secures your payment details during deposits and withdrawals, keeps your betting activity private, and handles all information in compliance with the regulations of the jurisdictions where we operate. For questions about how we handle your data, or to request a copy of your personal information, contact us at [email protected]We also maintain a general support channel at [email protected] for any account or service concerns. We aim to respond to all data requests within three business days.